Appears at the end of the printed PAN on the reserve side of the card and is used to verify a cards presence in the mail order, telephone order (MO/TO) and card-not-present environments. Format: YYMMDD. Identifies the sequence number for the transaction. Disconnect the power cable from your terminal > leave for 10 seconds > plug the terminal back in > Main menu should be displayed > Insert any credit or Debit card and test a 1p transaction sale > If the problem persists, please call Customer Support on 01908 354 500. The count of items in whole numbers in the SKU line item detail. This format is used for Terminal-Based settlements only (Account Number). This field contains the 16 character response display message. Used by the POS in the Canadian Debit authorization request message to uniquely identify the transaction to the host. 0 - Not a Voucher transaction (default value). This value will be either a 16 character or a 32 character length value. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. If a value of TO is returned in this field indicating a transaction time out, then a debit reversal message will need to be generated from the POS device. Indicates the method used to capture the cardholders information for an eCommerce or internet transaction. See the. Values that are sent in this field by merchants that are not approved for use of this field will be ignored by the host prior to authorization and the value currently on file with Elavon will be used. Call our Customer Support team on 01908 354 500. Batch will be Auto Settled after 10 days. Identifies the net dollar amount of all transactions in the batch. Unsolved problems for rbout balance settlement failed question. This is the key that is used during the Message Authentication Code process (MACing) in the terminal to generate the MAC Value for each debit request. Just fill in the form to be contacted by our team in your country. Minimize. Access powerful data insights to enable you to understand payment trends and help grow your business. This value contains the Card verification response code returned in Authorization Response. Our Verifone evolution terminals are all able to accept contactless payments. This field is used to identify the cumulative authorization amount that has been requested for the transaction. Track 1 (max length =76) or Track 2 (max length =37) data as read from a Magnetic Stripe Reader (MSR) or proximity with the start and end sentinels removed from the track. For Credit and Debit cards: this value indicates the remaining Loyalty points on the account. For non-Visa Cards, the value of Present should be used when CVC2 or CID data is present, or Bypassed when not present. This value is returned by the debit gateway for a Canadian debit authorization attempt. This includes Voucher Clear Return transactions. Each digit is described with corresponding valid values in the. Our payments experts can help you choose the one that is right for you. The following table describes the values that are used in the MAC calculation by message type. See the. Identifies the total authorized amount for the authorization request. Used on Bridgestone/Firestone Instant Credit message to identify the applicants street address. Facilitates transaction routing on Elavon. EMV (ICC) Mag stripe Read when the chip failed to read, EMV (ICC) Digital Secure Remote Payment (09), Do Not Honor due to CVV2 mismatch \ failure MUST SETTLE MMDD ND Must settle, open batch is over 7 days old, Cannot load the amount specified NON RELOADABLE 08 The card cannot be reloaded, The EGC card is already activated DECLINED-HELP 9999 99 General System Error, Invalid Merchant Number SEQ ERR PLS CALL ND Call for Assistance, Call CFNA Credit Department for more information, Street address match, Postal code in wrong format (international issuer), Street address and postal code in wrong format, Street address and postal code match (international issuer), Address does compare and five-digit ZIP code does compare (UK only), Card issued by a non-US issuer that does not participate in the AVS System, Address information not verified by international issuer, Street Address and Postal code match (international issuer), Postal codes match, Street address not verified due to incompatible formats, Address information is unavailable (domestic issuer), 9 digit Zip matches, Address (Street) does not, 5 digit Zip matches, Address (Street) does not, The decimal is implied. Indicates to the POS which transactions should be captured in the local Shadow file. Format: MMDD. Receive a statement credit of $500 when you open a new payment processing account and activate by December 31, 2021. This field is returned in the authorization response message to identify the Date that the terminal download is being requested. This value is the original Issuer response as returned during the authorization attempt. Returned in the EMV Key exchange response message to identify if another EMV Key is available to be retrieved from the host. The TIP amount applied to the transaction. This amount is. Identifies the device type used for this transaction. This value is the total annual rate (CET) for the Installment transaction. Indicates the Debit Network that the transaction was routed through for authorization. A single space is inserted following each implicitly delimited field. Merchant services that are innovative, secure, global and customer centric. Indicates the currency code of the transaction according to the ISO 4217 standard. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. Transaction scenarios Authorization This is the purchase or sales transaction made by the customer at the point of sale. Returned if the data was not presented in authorization, Returned if the data passed the Hotel Edits (H), Returned if the data passed the Visa Aggregator edits (E), Returned if the data passed the Auto Rental edits (A), Returned if the data passed the Bill Payment edits (B), Returned if the data passed the MasterCard Payment Gateway edits (G), Business to Business Invoice Payments (J), Magnetically Swipe Capability (01, 02, 12, 03), Proximity Read Capability (w/Magstripe) (01, 02, 12, 03, 04, 06), Proximity Read Capability Only (wo/Magstripe) (04, 06), EMV Chip Capability (ICC) Contact Only(w/Magstripe) (01, 02, 12, 03, 05, 07, 08), EMV Chip Capability (ICC) Duel Interface(w/Magstripe) (01, 02, 12, 03, 04, 05, 06, 07, 08, 09), EMV Chip Capability (ICC) Dual Interface(wo/Magstripe) (05, 06, 07, 08), 000000 = Debit Purchase from the Default Account (Flash Only), 091000 = Debit Purchase with cashback from Savings, 092000 = Debit Purchase with cashback from Checking, 200000 = Debit Return from the Default Account (Flash Only), 220000 = Void of a Debit Purchase from the Default Account (Flash Only), 220010 = Void of a Debit Purchase from Savings, 220020 = Void of a Debit Purchase from Checking, 020000 = Void of a Debit Return from the Default Account (Flash Only), 021000 = Void of a Debit Return from Savings, 022000 = Void of a Debit Return from Checking, Transaction Data Condition Code (LF space filled), Acquirer Installment Transaction (without Interest), Issuer Installment Transaction (with Interest), Issuer Installment Transaction (without Interest), Issuer Installment Transaction (without Promotion), Buy Now, Pay Later (Deferred payment in full), GBOK = Good batch, settlement received OK. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. Two Implied decimals. How do I set my card terminal to Auto Network Selection? Merchants loyalty program description printed on the consumers receipt. The decimal is implied:$1 is sent as 100 and 1 is sent as 1. Indicates if the check was authorized by a participating member bank or a third party check processor. This is the original amount that was submitted for authorization of the transaction. Please call Elavon Merchant Services Authorisation line on 0345 850 0197 if you wish to check the transaction. Merchant number not found on the Elavon system. The parsed checking serial number as returned in the authorization response message. If you are looking for Ingenico's Support phone number, call 1-800-435-3014. In the example shown below, the folio was originally paid with an Amex for $64.70. Identifies the means in which the transaction was processed between the cardholder and the merchant for a SecureCode authentication transaction. Call Elavon (1-800-819-6019) and ask rep to Force Close the batch (If tip exist, you need all 16 digits card number and expiration date) 5 . C - This value is used to identify when a consumers account credentials are being stored by the merchant for the first time. When a transaction is successful, an Authorisation code and approval receipt will be generated. Encrypted Pan and Expiration Date in Account Number=MMYY format. Format is MMDDYY. This value is used for Debit Returns to indicate that the Debit Purchase is in the current batch. Card type not recognized for record 9999. It operates as Elavon for its in-person payment solutions and Opayo for its online payment platform. Resolutions: Make change to journal entry. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. Refer to the state code table. United Kingdom branch registered in England and Wales under the number BR022122.. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Take the back case off the card machine and pull out the battery that is attached to the white connecter. Elavon supports the following transaction types: Authorization, Pre-authorization with Completion, Balance inquiry, Refunds, Reversals, Voice Referrals, and Partial Authorization. Unfortunately, this means that there is an issue with your merchant account. One of our technical team will turn this function off for you. Your experience can help others make better choices. The auto rental number as entered by the property. This is used on DCC transactions only. Submits the total amount of all Credit Card Sale and Force transactions. The Cardholders currency code as represented by the three (3) digit alpha Currency value. Now it's about employee experiences too, says Niamh ONeill, Elavon Europes interim Chief of Staff. Credit Card MasterCard Payment Transaction, Cash or Cash-equivalent Purchase Transaction, Cash or Cash-equivalent Refund Transaction, Cash or Cash-equivalent Reversal Transaction, Tip Trailer Record (HB Restaurant Footer), Detail Trailer Record (TB Settlement Footer), 0 - POS is not capable of Partial Authorizations, 1 - POS is capable of Partial Authorizations, 2 - POS is capable of Partial Authorizations and is a Visa Aggregator, 3 - Can accept and pass an online PIN (mPOS - software-based), 00 - Not a CAT Transaction (default value). Multiple alternative payment methods supported. Manage your cashflow with our Faster Payment1 options. This response message is used by the POS Device to aid in diagnosing the batch capture status and/or problems and must be displayed and/or printed. This value is returned by the risk provider and is used to assess the potential risk on a transaction. Any characters other than digits 0 to 9 are deleted. Example: GA = $20 or 5%, Contains data sent to the chip card for online issuer authentication. Search Fixya . Submits the total amount of all voided transactions in the batch. The date of the settlement attempt. Identifies the account entry capabilities on the POS device originating the transaction. Consumer or merchant initiated tax exempt transactions should be submitted by entering a single zero in this field. The service code of the card. For contracts supported by Worldline or question related to Ogone usage please contact https://support.worldline . For more than 30 years, Elavon has been a leader in payment processing, leveraging the world's best technologies for our partners from large worldwide enterprises, to small businesses. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity. Elavon's size gives it several advantages, including the ability to process all transactions in-house and provide a full range of quality proprietary products and services. Indicates that the POS device is Dynamic Currency Conversion (DCC) capable and the current transaction is eligible for conversion. Where 001 indicates the least likely fraudulent transaction and 998 indicates the most likely fraudulent transaction. You can call us 24/7, 365 days a year Please have your Merchant ID (MID) number ready whenever you call us. Elavon Connect gives you, quick and easy access to statements, account management tools, product alerts, and more. Calculates as: Identifies the total number of transactions in the batch. Identifies the total number of all Loyalty Transfer (from) transactions in the batch. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. Expiration Date is optional for Debit and EBT. Submits the total count of all Credit Card Return transactions. How to Do a Refund on a Hypercom Credit Card Machine . Contact us Whether you're connecting a card machine, integrating a payment gateway or have a question about your account, you can always reach out to our dedicated team. The Application PAN Sequence Number (CSN) EMV Tag 5F34 (Space Fill if not present from the chip), The Application Expiration Date. The number of exponent digits in the DCC Rate. Read full answer. A unique code that is used by the Merchant to denote the specific parsing rules for the merchant defined data that is contained in the Format Data field. This is a retain and return value for terminal- based settlement messages. Indicates the local date that the transaction was authorized. Receive a statement credit of $500 when you open a new payment processing account and activate by December 31, 2021. A higher number indicates higher risk. Customer Service 0818 20 21 20 Technical Support 0818 30 31 30 Security Support +35 340 225 424 (9:00am - 3:30pm (CET)) Email: fraud.management@elavon.com (SLA of one business day to emails) Visit Our Resource Centre Resource Centre Format: MMDDYYYY. The values listed in the table below can appear in any order, not to exceed the maximum length and no duplicate entries on transaction. 1 - The data in the Account Data field is an Association-defined Token Value. Our multilingual support team is available 24/7/365 - alongside self-service customer portals. S - Schedule Download - Indicates that a new application is ready for the terminal but download is not immediately required. If your terminal displays a referral message, please call Elavon Merchant Services Authorisation line on 0345 850 0197. Place the terminal back on charge and wait for it to switch on. The POS logistics messages can be up to 596 characters in length, however all other messages must conform to a maximum of 152 characters in length. So here we're going to place the chip as well as it'll go through the consent phase. Data Invalid for record 9999, please retry. Provides the name or headline for the promotional code that is offered to the consumer. 2012 Washing Machines. If you haven't already signed up with us, you can learn more now or register here for free! The company offers the following products and services catering to any size business in most sectors: Card machines Online payment gateway (Opayo) Identifies if the data in the Account Data field contains an Elavon-defined token replacement value instead of the original account data. Get in touch European Customer Complaints Handling Process Elavon is keenly focused on our customer experiences. Unfortunately, this is an irreversible error, please get in touch with us ASAP as we will need to replace your terminal. Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. The amount of points canceled from the account. Card type not allowed for settlement for the Merchant ID for record 9999. The retrieval reference number returned from the Canadian Debit gateway during an authorization attempt. When can I perform a CNP (Customer Not Present) transaction? Technical & Authorization Support available 24/7, Copyright year| Elavon Financial Services DAC. Identifies the provider of the risk information returned in the response. What do I do if my terminal displays a TAMPER error? Format: MMDDYYYY. Elavon is an international payment processor with services offered in more than 30 countries. Please call Customer Support on 01908 354 500 if you want to check whether your account has been set up to accept CNP transactions. The use of the dynamic DBA (dDBA) field is restricted by Elavon and requires prior approval to participate in the program. Returns the Issuer specified script contained in EMV Tags 71 or 72 back to the POS in the authorization response message. Access your Elavon account anytime, anywhere. Submits the total amount of all Debit Card and EBT Purchase transactions. This value is the Transaction Date. Please call Customer Support on 01908 354 500. The applicants CFNA Bridgestone / Firestone account number returned from the instant credit application request. It is a 10-byte composite field that is transmitted as 20 alphanumeric characters. Identifies the total amount of all Gift Card Reload transactions in the batch. Elavon is one of the largest merchant account providers in the United States, currently serving over 2 million customers in over 30 countries. Manually entered card data (Account Number=MMYY). This includes Voucher Clear Return transactions. Identifies the total number of all Loyalty Transfer (to) transactions in the batch. We use cookies to collect information about how you use www.elavon.co.uk . EMV Tag 5F2A (Space Fill if not present from the chip), Indicates the authorized amount of the transaction (excluding adjustments). See the list of. This field is used during settlement for the reconcilement of out of balance conditions between Elavon and the POS Shadow file. What do I do if my terminal displays an INVALID PROFILE error? Y - Issue points for this promotional code, N - Do not issue points for this promotional code, AA - ACCOUNT APPROVED (Account number and credit limit are returned), AA - EXISTING ACCOUNT (Applicant has an existing BSFS account,the existing account number is returned in the account number field), ND - CANNOT APPROVE (CFNA cannot approve application), NR - WILL INVESTIGATE (CFNA will review and approve/deny, then call location), NR - ERR.CFNA WILL CL (CFNA system error when processing the application), NR - CL 800-527-6770 (Call CFNA for further information), 0 - No There an no more remaining keys for download, 1 - Yes There are more keys are available for download, 1 - Allow authorizations but do not capture in Settlement file, 2 - Allow authorizations and capture in settlement file for processing, S - Issuer indicates that CVV2 data should be present on the card, but the merchant has indicated that the CVV2 data is not present on the card (Visa Only), U - Issuer not certified or registered to process card verification, F - Durbin Qualified (Additional Fraud Review), Digits 1-2 - This field is the EMV Issuer Script Identifier returned in the response message 71 = EMV Tag 71.