Reject error due to short check sheet during check dispense operation. Clear the cash tray of any bills or foreign objects. Remove note from the CDU delivery path.2. Check modem in diagnostics or modem test. Reconfigure cash dispenser at supervisor mode. Check notes in 1 Cassette 2. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Remove jammed notes on Cash Dispenser return path2. Check abnormal clutch. Inspect double detect module and adjust as necessary. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Check the status of Near End sensor and its connector, 1. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Check the CIU Module Print Head. Verify the Host phone number is programmed correctly. Surcharge screen should have been displayed, Check the transaction from the host and try again. Contact telephone company (Check telephone line connection. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. 2. Initialize after Power On/Off4. Check cassette sensor. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs CS3B sensor detects note in delivery path before CDU dispenses. Check modem and modem cable connection. Check notes in Reject Box 2. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Get the trace file and log files in D:\trace 2. Check the status of Black mark sensor 2. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. 1. Check the status of setting paper2. Check the cassette catcher 2. Tried to dispense notes more than 5 times. Check CS8 Sensor Cable. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Straighten and shuffle cash in the cassette. Complete the contact form below and well follow up right away. Check modem cable 2. Check wiring to mainboard. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. 3. Clear notes from dispenser. 3. Realign notes in the cassette3. ), Cash picking-up fail while cash in cassette #2 is enough, 1. 4. If error occurs when checking CS11A cable operation, replace a sensor. Reboot ATM. Upgrade Cash Dispenser Firmware or Re-download3. Check the status of setting paper.2. Check notes status in the reject box. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Inspect the cassette detection microswitch. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check second Dip Switch in Cash Dispenser B/D3. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. In case the dispensed bills are different from the requested ones. Reinitialize3. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Replenish receipt paper in paper charger2. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Note detected in stacker (shutter or presenter type), 1. 2. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check the thermal printer head and change if necessary. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Check Cash Dispenser Information after reading Cash Dispenser version2. Clear jammed notes or call your service personnel. Otherwise the dispenser may require service. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. 1. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Check Cash Dispenser Board Segment2. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Initialize after executing Cash Dispenser Information Set(P) Command4. 1. 1. Check the Cutter module 2. Remove any jammed paper from the printer. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Remove note from the CDU delivery path. Double detect module reporting error, check wiring to the module. 2. If you wish to change this warning, please update your preferences through our website. Check phone number. Reboot ATM. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Check Cash Dispenser Unit information. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. (no retry), To show that the card has no magnetic track(no retry). Reconfigure denomination at supervisor mode. Remove any notes from path. Remove note from the CDU delivery path. Remove a dust on the CS13 sensor, 1. Exchange sensor after abnormal operating CS13 Sensor, 1. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Nanocash only verify connections to sensors. Check the transaction from the host and try again. Check if each sensor is mounted. 1. 2. 3. Check cash dispenser driver (CDM SP) version 2. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. 20001. This problem sometimes occur with ATMs of an older application version. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. Do RESET at Operator Function 2. Replenish receipt paper.2. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Rearrange notes in Cassette 3. Reboot ATM: 9721124: Paper jammed: 1. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Check for notes in the Cash Dispenser. Check the Cash Dispenser firmware version and refer to specifications. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Cash cassette 1 removed prior to dispense. 1. Try different cards. CS4 sensor detects note in delivery path before CDU dispenses. 3. 1. 2. Close the lever of print head completely. Check all wiring connections to CDU mainboard. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check second Dip Switch in CDU B/D3. 2. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Read data of ?Read Double Sensor? This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Reject error due to check skew during check dispense operation. Remove notes in the reject box and remount the reject box3. Try different cards. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Exchange sensor after abnormal operating, 1. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. CS1A sensor detects note in delivery path before CDU dispenses. Code reported by host processor. Reconfigure the maximum dispensable count, 1. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Look in error summary for D1800, D2000. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check Main Motor Encoder Slit 3. Realign check sheets in the check cassette box. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Verify that version of Mini-Bank Software matches host processor. Replenish receipt paper in paper charger. 2. 1. We have offices in most major US cities but service the ENTIRE USA. 1. Check Encoder Sensor CS8 BRKT5. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Try clearing the cash tray of notes or foreign objects. Read the CDU version to check CDU CST note index2. Code reported by host processor (Shazam). ), Cash picking-up fail while cash in cassette #1 is enough, 1. Firmware of User program code area is wrong. Check dust in existence CS5 Sensor Guide5. Check power cable connected properly. Remove the remaining notes or foreign objects on the gate 2. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. ATM MACHINES USA COMPANY Copyright All rights reserved. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Check the replenished amount and replenish 2. Check bill jam or no note in cassette #2. Initialize 2. Clean CS4A. Make sure you only are using 21# paper. Use a business card or stiff paper to clear jams. 1. For Use with 6000K Keypads only. Check Cash Dispenser Firmware Version. 2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Remove foreign objects in the shutter unit. Reinitialize the ATM to put back in service. 1. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Reinstall software 3. Remove note from the CDU delivery path.2. Bills are remained in CS1AB sensor after dispensing bills. Clean CS2, CS4A and CS4B. Remove a jammed note at the position of the CS13 sensor3. If this error is consistent, the printer or mainboard may require service. Check Sensor(CS6) Poll 3. Check the modem connection and the modem test. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Check AC power status and environment. 2. 2. Open the vault door. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. 2. Check the notes in cassette #1, 1. Failure at IC Contact solenoid or sensor ICD. If persistent, it could be a defective modem. Mount the retract box or open the box cover 2. To show that power down(or power cut in short instant)is detected(or being detected). Error reported during CDU initialization. 1. Otherwise the printer needs service. Clean CS1A and CS1B. means cassette number. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. The ATM attempted to do a reversal and could not. How to fix the problem: 1. reset the master password and clear the error, select it. Reboot ATM. 1. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Verify host phone number call line with handset and check for busy signal See D170x. Check if the CIU power cable is connected. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. Check CS8 Sensor Cable 6. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Check Cash Dispenser Information after reading Cash Dispenser version. Clear the cash tray of any bills or foreign objects. Check the notes in cassette #3. 1. 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. In case T=1 cards, after ATR receiving, IFS exchange is failed. Something is detected on CS2 sensor after dispense operation. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Clean CS1A. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check the status of setting paper 2. 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This warning, please update your preferences through our website of head adequately slow and.